To greatly speed up the support process, you should take a picture of your system information and version number and submit that along with your ticket.
To find the system information and version number of your DisplayTen, there are two things you need to do.
- Press MENU > Settings > About Device on the display toolbar at the bottom
- Use the remote that came with your DisplayTen and press "Input, 3, 9, 3, 9"
*Tip: If you have lost your remote, you can use any universal remote with your DisplayTen.